Terms and Conditions

Terms and Conditions

Returns are accepted if items are deemed faulty or damaged. Due to the nature of "Handmade" and "Individually Created" items means that colour, shades and designs may differ slightly from the pictures advertised. We also reserve the right to change or substitute embellishments and materials used with similiar, like for like and or same value alternatives if stock levels of such materials change. We reserve the right to make these changes without consulting the customer. Every endevour is that if changes are made they will be of same quality and same value.

Prices

Prices are quoted subject to currency fluctuations and therefore we reserve the right to change prices without prior consent.

Special Offers - Sale Items

All Special Offer/Sale deal items are sold on a "first come, first serve" basis. Quantities are limited and once sold, they will be removed from the website. In the event an item/product has been sold out we reserve the right to replace for a most similar item of same value or to issue a credit note to be spent within 6 months of the issue date.

Deposits

Deposits are non refundable. Deposits placed for an item must have the sale completed in full within 6 months of the deposit being paid.

Credit Notes

Credit notes must be redeemed within 6 months of issue date or the date the credit note was raised.

Free Delivery/ Free Shipping /Little Craft Shop Members reduced shipping

Only applies to postal addresses within Ireland. Please email us first to check, some Free Delivery/Free Shipping extends to the United Kingdom. If your postage address falls outside this offer we will issue a PayPal invoice for the extra /normal shipping charge which will need to be paid in full before any order will be shipped out.

Special rates for Little Craft Shop Members is only available to subscribed members of the Little Craft Shop mailing list that have already placed 1 prior online order above €25 excluding delivery charges. This rate is not available otherwise and you may be requested to pay the normal full amount even after your order has been placed if you do not qualify.

Email Marketing

Products that are advertised with prices listed are only valid for 17 days from the day the marketing information is sent out to customers. We reserve the right to change pricing without notice. Products may also vary in specification and we do not gaurantee that the same product will be available at the time of purchase due to stock limitations and supply.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.

We do not have to accept your order, and for example, we will not accept your order if:

We do not have the products in stock
Your payment is not authorized
There is an error on our website regarding the price or other details of the products
You have canceled your order

We reserve the right to refuse any order.

Accuracy of Prices and Product Descriptions

All prices are quoted in Euro and are VAT inclusive. Any delivery charge applicable to your order will be specified to you prior to your concluding your order.

The prices quoted on the Site are subject to change from time to time. The current price for any Product shown on the Site represents the price it is intended you will be charged. Any variation to the price shown must have been made available to you, and accepted by you, before your order is accepted by us.

We have taken reasonable precautions to try to ensure that prices quoted on this Site are correct and that all Products have been fairly described. However, when ordering Products through this Site, please note:

that orders will only be accepted if there are no material errors in the description of the Products or their prices as advertised on this Site;
packaging may vary from that shown on the Site and the weight, dimensions and capacities shown on the Site are approximate only; and returns are only accepted of the product itself being faulty, damaged packaging does not fall into any cover of "damage/faulty" and does not constitute a reason for a return.
whilst we try to display the colours of our Products accurately on the Site, the actual colours you see may be affected by your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product you collect.

Certain Products displayed on the Site are subject to availability and order quotas that may apply. We will advise you of any such restrictions as they apply to any order that you place. We cannot guarantee that all Products shown on the Site are in stock and are available to order but we will use our reasonable endeavours to meet your requirements.

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on the website. Failure to use correct product codes will delay your order as priority will be given to orders placed with correct product codes. Orders can be sent by email or purchased via our shopping cart facility. All items in stock will be shown on the website, however, we do not gaurantee that a product will be in stock at the time of order even though the website might show that the item is in stock at that particular time. In such circumstances either a credit note will be applied to be spent within 6 months of the issue date or the item will be put on a back order.

Delivery - Ireland/UK/European Destinations

Little Craft Shop endeavour to ship/post out items/products as soon as possible, from time to time items/products may be out of stock or discontinued, this can cause unforseen delays.

Shipping charges can fluctuate, Little Craft Shop can therefore change, decline or request extra delivery charges where necessary.

Little Craft Shop are not responsible for deliveries which are not registered or recorded. We cannot be held responsible for orders after they are shipped. You can choose either An Post Standard Postage (not registered) or An Post Registered (registered up to a maximum of €320 insurance value)

Any claims for non-delivery, shortages, or breakages must be made in writing within two days of delivery. If the complaint is deemed to be the responsibility of the shipping agent then a complaint will have to be taken up with the shipping company and the outcome will dictate the action.

NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Warranty and Returns

All products sold by Little Craft Shop are guaranteed for a period of 12 months from date of invoice/sale. Faulty products will only be exchanged, credited or repaired by Little Craft Shop after the manufacturer has completed their report. Warranty claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated and a copy of the relevent invoice/sale against which the goods were purchased is enclosed. Returns are only accepted of the product itself being faulty, damaged packaging does not fall into any cover of "damage/faulty" and does not constitute a reason for a return. Any goods returned incomplete i.e. packaging missing, accessories missing, etc. will not be replaced or credited. Similarly, any goods found to have been misused i.e. products used incorrectly or outside of the manufacturers recommendations, will not be replaced or credited. These will be repaired and charged to the customer or returned to the customer in the condition that they were received by Little Craft Shop. Any goods returned to Little Craft Shop that are not found to be faulty will be returned to the customer and a charge made, so please endeavour to check the goods before returning them. Some Little Craft Shop suppliers will require the complaint to be taken up with the manufacturing company direct, this will occur if that company had a direct returns policy already set up.

RETURNS MUST BE SENT BACK AT THE BUYER‘S EXPENSE AND CHARGES MUST NOT BE DEDUCTED FROM PAYMENTS.

Special Instructions

Any special requests or instructions must be done so by prior arrangement by phone, special requests made through the comment box on the website will not constitute as a mutual agreement. Additional packaging/gift wrapping will incur an extra charge which will be invoiced for or can be paid over the phone.